Wholesale information

Shipping, payment and policies

Clear information for your wholesale orders. One flat shipping fee, tracked deliveries and a straightforward process when you need help.

Last updated: 19 September 2026

Payment Delivery Returns & refunds Business policies
€9,90 Flat-rate shipping per order, excl. VAT
€250 Minimum order, excl. VAT and shipping
5% Discount on product orders over €500
2 à 8 jours Estimated transit in business days after dispatch

Ordering

Payment and minimum order

Our platform is exclusively for business purchases. Your order total, available payment methods and applicable VAT are shown before you pay.

Payment methods

Payments are processed through Mollie. Available methods may include credit or debit card, Apple Pay, iDEAL, Klarna, Bancontact, Przelewy24, Pay by Bank, MB Way and Revolut Pay.

The options available for your order are displayed at checkout and may depend on your location and the payment provider’s requirements.

Full payment must be confirmed before we process and dispatch your order, unless different arrangements have been agreed in writing. Bank-based payments may require additional time to be received and confirmed.

Minimum order and discounts

The minimum order value is €250, excluding VAT and shipping.

Orders with a product subtotal over €500, excluding VAT and shipping, receive a 5% discount, applied automatically at checkout.

The €500 threshold is assessed before this discount. The discount applies to products, not the shipping fee, and is shown in your order total before payment.

VAT and business details

Prices exclude VAT unless stated otherwise. Please enter your correct company details, billing address and VAT number when ordering.

Qualifying intra-EU business supplies may be invoiced without VAT where all legal conditions are met. The treatment depends on the transaction, including the dispatch and delivery locations and the required VAT verification.

A business account or VAT number alone does not guarantee VAT-free invoicing. Where VAT applies, it is included in the order calculation. You remain responsible for any acquisition VAT or other reporting required of your business.

Delivery

One order. One shipping fee.

We arrange delivery according to where your products are stocked. Whether your order travels in one parcel or several, the shipping fee stays the same.

Flat-rate shipping: €9,90

We charge €9,90 per order, excluding applicable VAT, for delivery to the destinations available at checkout.

This fee applies to the whole order, not to each product, parcel or dispatch location.

There is no additional shipping charge when we split your order into separate shipments.

Flexible fulfilment locations

Products may be dispatched from different European fulfilment locations, depending on stock availability and the delivery destination.

We select the dispatch location, carrier and shipping method suitable for each shipment. This may involve UPS, GLS or another delivery partner.

A particular warehouse, carrier or express service is not guaranteed unless expressly agreed before we accept your order.

Separate parcels and tracking

An order containing products stocked in different locations may arrive in separate parcels, on different days and through different carriers. Shipping boxes and outer packaging may also vary.

Tracking information is provided for each shipment after dispatch. Please check all shipment updates before assuming that an item is missing from your order.

You do not need to place separate orders because products are dispatched from different locations.

Processing and delivery times

We normally aim to dispatch within 1–2 business days after receiving confirmed payment and completing any necessary checks, unless another timeframe is shown or agreed.

Estimated transit time is 2–8 business days after dispatch, depending on the dispatch location, carrier and destination. For split orders, this estimate applies separately to each shipment.

These are estimates, not guaranteed delivery dates. Stock availability, remote destinations, public holidays and transport disruption can affect timing. Any essential delivery deadline must be agreed in writing before order acceptance.

Receiving your delivery

Please provide an accurate business name, delivery address and contact number, and arrange for someone to receive the goods. Pickup-point delivery is available only where offered at checkout or separately confirmed.

Check each parcel when it arrives. Do not wait for the remaining parcels to report damage or an incorrect item in a shipment already received.

Incorrect addresses and uncollected parcels

Reasonable additional costs caused by an incorrect address, missed collection or unjustified refusal of delivery may be charged to you. We will explain any return or re-delivery charges before arranging a further shipment.

These avoidable additional costs are separate from our normal flat shipping fee. We do not charge extra simply because we choose to split your order.

Order support

Delivery issues, returns and refunds

Contact our wholesale team when something is wrong. Include your order number so we can identify the affected shipment and help resolve the issue.

Delayed or missing shipments

If a shipment has not arrived within its estimated delivery time, or tracking shows a delivery you have not received, contact us promptly.

For split orders, check whether the remaining products have a separate tracking reference or are still awaiting dispatch.

We will investigate with the relevant fulfilment location and carrier. Where goods are lost or cannot be supplied, we will arrange an appropriate replacement or refund, subject to the circumstances and your applicable rights.

Damaged, incorrect or missing items

Inspect each delivery promptly and report visible damage, incorrect products or shortages without delay and within 3 business days of receiving the affected shipment.

Where possible, record visible transport damage with the carrier at delivery.

If a defect could not reasonably have been discovered during the initial inspection, report it promptly after discovery. The 3-business-day window does not apply to genuinely hidden defects.

How to submit a claim

Email support@ecosupplements.eu with your order number, the affected products and quantities, and a description of the issue.

Include photographs of the goods, outer packaging and shipping label, together with batch or date details where relevant and reasonably available.

Keep the goods and packaging for inspection. Do not resell potentially unsafe goods or dispose of them before receiving instructions, unless immediate action is required by law or necessary for safety.

B2B returns and exchanges

Wholesale orders are not supplied on a sale-or-return basis. We do not offer a general 14-day change-of-mind return period, stock rotation or automatic exchanges for unsold or over-ordered products.

Defective, damaged or incorrect goods are handled through our claims process. Other returns or exchanges require our prior written agreement.

Contact us before sending anything back. We will provide the correct return address and instructions; our registered company address is not a returns address.

Refunds and replacements

For a justified claim, we will arrange an appropriate remedy, such as replacement, refund or an agreed credit. Where we are responsible for the issue, we cover reasonable return costs for any return we require.

Refunds are normally made through the original payment method. Store credit is used instead only with your agreement. Payment-provider processing times may affect when the funds appear in your account.

If we cancel your entire order before dispatch, we also refund the shipping fee. A partial product refund does not automatically refund the flat shipping fee where the rest of the order is delivered, unless required by the applicable remedy or law.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. Before acceptance, you may withdraw your order by notifying us.

After acceptance, cancellation requires our agreement or a legal right to cancel. Once picking, packing or dispatch has started, we may be unable to stop the order.

Any reasonable, non-recoverable costs proposed for an agreed voluntary cancellation will be explained and agreed with you. Refusing delivery does not itself cancel an order.

Prompt notification and supporting evidence help us investigate. Late reporting may affect a claim where the law permits, but nothing on this page excludes mandatory rights or removes our responsibility for goods that do not meet the contract.

Original packaging and label languages

Products are normally supplied in the manufacturer’s original packaging. Labels and detailed product information may be in English or other languages.

Using a translated version of our website does not mean that the physical products will have labels in that language. Unless expressly agreed in writing, our prices do not include translation, supplementary labels or market-specific preparation services.

Preparing products for your market

Before ordering, check the requirements relevant to receiving and reselling the products in your intended market. For the activities under your control, you are responsible for any required business registrations, product notifications, local-language labelling and compliant advertising.

Complete these requirements before the relevant activity takes place. Requirements that apply before shipment or receipt cannot be postponed until retail sale.

We remain responsible for the legal requirements applicable to our own wholesale activities, including the food information we must provide. These responsibilities are explained in our B2B Terms & Conditions.

Product details and special requirements

If you need a particular label language, formulation, batch or minimum remaining shelf life, obtain our written confirmation before ordering.

Website descriptions support product selection but are not medical advice. Check the ingredients, allergens, warnings and instructions for the actual product supplied, and contact us about any discrepancy before resale.

Store products according to their labelled requirements and keep relevant batch and traceability information.

Restricted or unavailable products

A product appearing in our catalogue is not confirmation that it is ready for retail sale in every country. We may restrict availability or decline an order where supply would be unlawful.

If an ordered item becomes unavailable or a compliance concern prevents supply, we will contact you to resolve the affected part of the order. We will not substitute a different product without your agreement, and payments for goods we decline to supply will be refunded.

If an authority restricts or stops a shipment, responsibility for costs and any refund will depend on the reason, each party’s obligations and applicable law. We do not exclude responsibility for failures attributable to us.

Full terms and complaints

This page should be read together with our B2B Terms & Conditions, which cover order acceptance, delivery risk, liability and dispute resolution.

Send order questions or complaints to support@ecosupplements.eu. We aim to reply within 2 business days.

The terms applicable when your order was placed govern that order. Later policy updates do not automatically change an existing contract.

Order emails and privacy

We send the communications needed to manage your account, orders, deliveries and any important product notices. Please keep your contact details up to date.

Optional marketing is handled separately, and you can unsubscribe from marketing emails at any time. Information about personal-data processing is available in our Privacy Policy.

Questions about an order?

Email our wholesale team with your order number and a brief description of what you need. We aim to reply within 2 business days.

Email the wholesale team