Talk to our wholesale team

Yes. Independent gyms, personal training studios, health stores and other business buyers are welcome to apply.

Our wholesale platform is exclusively for business purchases, not personal or household use. Account approval and our minimum order requirements apply.

Apply for a business account with your company information and VAT number, where applicable. We may request additional details to verify your business.

Once approved, you can access wholesale prices and place orders through your account. Please keep your billing, delivery and company details up to date.

The minimum order value is €250, excluding VAT and shipping.

Any product-specific minimum quantities or case-pack requirements are shown before you place your order.

Yes. Orders with a product subtotal over €500, excluding VAT and shipping, receive a 5% discount, applied automatically at checkout.

The €500 threshold is assessed before this discount. The discount applies to products, not the shipping fee, and is shown before payment.

Payments are processed through Mollie. Available methods may include credit or debit card, Apple Pay, iDEAL, Klarna, Bancontact, Przelewy24, Pay by Bank, MB Way and Revolut Pay.

The methods available for your location and order are displayed at checkout.

Full payment must be confirmed before we process and dispatch your order, unless different arrangements have been agreed in writing. Bank-based payments may take additional time to be received and confirmed.

Prices exclude VAT unless stated otherwise. Enter your correct company details and VAT number at checkout so the appropriate tax treatment can be applied.

Qualifying intra-EU business supplies may be invoiced without VAT where all legal conditions are met. This depends on the transaction, including the dispatch and delivery locations and VAT verification.

A business account or VAT number alone does not guarantee VAT-free invoicing. You remain responsible for any acquisition VAT or other reporting required of your business.

Shipping is a flat rate of €9,90 per order, excluding applicable VAT, for destinations available at checkout.

The fee covers the whole order, not each product or parcel. We do not charge extra when we split your order into separate shipments.

Orders may be dispatched from different European fulfilment locations, depending on where the products are stocked and the delivery destination.

We select a suitable carrier and shipping method for each shipment. This may involve UPS, GLS or another delivery partner.

A particular warehouse, carrier or express service is not guaranteed unless agreed before we accept your order.

Products in the same order may be stocked in different locations. We may therefore send them in separate parcels, which can arrive on different days and through different carriers.

Shipping boxes and outer packaging may also vary. Tracking information is provided for each shipment after dispatch.

You do not need to place separate orders, and your total shipping fee remains €9,90 excluding applicable VAT.

We normally aim to dispatch within 1–2 business days after receiving confirmed payment and completing any necessary checks, unless another timeframe is shown or agreed.

Estimated transit time is 2–8 business days after dispatch, depending on the dispatch location, carrier and destination. For split orders, each shipment has its own dispatch and delivery timeline.

These are estimates, not guaranteed delivery dates. Remote destinations, public holidays and transport disruption may require additional time. Contact us before ordering if you have an essential delivery deadline.

Available delivery destinations and options are shown at checkout. Pickup-point delivery is available only where offered or separately confirmed.

Please provide an accurate business name, address and contact number, and arrange for someone to receive the goods.

Reasonable additional costs caused by an incorrect address, missed collection or unjustified refusal may be charged to you. These are separate from the normal flat shipping fee and are not charges for split shipments.

First, check your shipment updates. Other products may have a separate tracking reference or may still be awaiting dispatch.

If a shipment has passed its estimated delivery time, tracking shows a delivery you have not received, or you cannot locate the remaining items, email us with your order number and any relevant tracking details.

We will investigate with the fulfilment location and carrier. Where goods are lost or cannot be supplied, we will arrange an appropriate replacement or refund, subject to the circumstances and your applicable rights.

Do not wait for the rest of your order to report damage, an incorrect item or a shortage in a parcel already received.

Inspect each delivery promptly. Report visible damage, incorrect products or shortages without delay and within 3 business days of receiving the affected shipment.

Email support@ecosupplements.eu with your order number, the affected products and quantities, and a description of the issue. Include photographs of the goods, packaging and shipping label, plus batch or date details where relevant and reasonably available.

Where possible, record visible transport damage with the carrier at delivery. Keep the affected goods and packaging for inspection.

If a defect could not reasonably have been discovered during the initial inspection, report it promptly after discovery. The 3-business-day window does not apply to genuinely hidden defects.

Do not resell potentially unsafe goods. Do not return or dispose of affected stock before receiving instructions, unless immediate action is required by law or necessary for safety. Nothing in this process excludes mandatory rights.

Wholesale orders are not supplied on a sale-or-return basis. We do not offer a general 14-day change-of-mind return period, stock rotation or automatic exchanges for unsold or over-ordered products.

Defective, damaged or incorrect goods are handled through our claims process. Any other return or exchange requires our prior written agreement.

Always contact us before sending goods back. We will confirm the correct return address and instructions.

For a justified claim, we will arrange an appropriate remedy, such as replacement, refund or an agreed credit. Where we are responsible for the issue, we cover reasonable return costs for any return we require.

Refunds are normally made through the original payment method. Store credit is used instead only with your agreement. Your bank or payment provider may require additional processing time.

If we cancel the entire order before dispatch, we also refund the shipping fee. A partial product refund does not automatically refund the flat shipping fee where the rest of the order is delivered, unless required by the applicable remedy or law.

Contact us immediately with your order number and the change you need. Before acceptance, you may withdraw your order by notifying us.

After acceptance, cancellation requires our agreement or a legal right to cancel. Once picking, packing or dispatch has started, we may be unable to stop the order.

Any reasonable, non-recoverable costs proposed for an agreed voluntary cancellation will be explained and agreed with you. Refusing delivery does not itself cancel an order.

Not necessarily. Products are normally supplied in the manufacturer’s original packaging, and labels and detailed product information may be in English or other languages.

A translated website does not mean that the physical products will carry labels in that language. Translation, supplementary labels and market-specific preparation are not included unless expressly agreed in writing.

If you require a particular label language, obtain our written confirmation before ordering.

Before ordering, check the requirements for receiving and reselling the products in your intended market. For the activities under your control, you are responsible for required registrations, product notifications, local-language labelling and compliant advertising.

Complete these requirements before the relevant activity takes place. A requirement that applies before shipment or receipt cannot be postponed until retail sale.

We remain responsible for the requirements applicable to our own wholesale activities, including the food information we must provide. Catalogue availability does not confirm that a product is ready for retail sale in every country.

See our B2B Terms & Conditions for the full allocation of responsibilities.

Yes. Contact us before ordering with your requirements. Remaining shelf life and other product details may vary by product and batch.

Any specific label language, formulation, batch or minimum remaining shelf life must be confirmed by us in writing to form part of the order.

Unless stated in an offer or agreed in writing, we do not promise a fixed number of remaining months. Our obligations concerning product quality and suitability still apply.

Orders are subject to availability. If an item cannot be supplied, we will contact you about an alternative, later delivery or refund, as appropriate.

We will not replace it with a different brand, flavour, size or materially different product without your agreement.

Yes. Email support@ecosupplements.eu with your company name and the brands or categories you are interested in, and we will help with a current catalogue or price list.

Approved customers can also browse wholesale prices through their account. Prices and stock may change, so check the details when placing your order.

Not at the moment. We focus on wholesale distribution of established brands.

Email us with the platform you use and the integration you need. Our team will review your request and explain the options available.

Specific integrations, data feeds or custom services are not included automatically and must be confirmed separately.