Shipping, payment and policies

No account required

You can place your first wholesale order without creating or applying for an account.

Eco Supplements Wholesale is exclusively for business purchases. A company name and valid VAT number are required at checkout so we can verify the business transaction.

You may create an account during checkout if you want faster future ordering, saved business details and access to your order history.

Payment methods

Betalningarna hanteras via Mollie. Tillgängliga betalningssätt kan vara kredit- eller betalkort, Apple Pay, iDEAL, Klarna, Bancontact, Przelewy24, Pay by Bank, MB Way och Revolut Pay.

The payment methods shown at checkout may depend on your location, order and the payment provider’s requirements.

Full payment must be confirmed before we process and dispatch your order, unless different payment terms have been agreed in writing. Bank-transfer payments may require additional time to be received and confirmed.

Minimum order and discounts

The minimum product order value is 250 euro, exklusive moms och frakt.

Beställningar där delsumman för produkterna överstiger 500 euro, exklusive moms och frakt, får ytterligare en 5%-rabatt, som dras av automatiskt vid betalningen.

The €500 threshold is assessed before this discount. The discount applies to products, not the shipping fee, and is shown in your order total before payment.

VAT and business verification

Prices are shown excluding VAT unless stated otherwise. Enter your correct company name, billing details and VAT number during checkout.

The VAT number is validated as part of the checkout process. A valid VAT number confirms your business details for ordering purposes but does not by itself determine that an order qualifies for VAT-free invoicing.

Qualifying intra-EU business supplies may be invoiced without VAT where the applicable legal conditions are met. VAT treatment depends on the transaction, including the dispatch and delivery locations and verification requirements.

Where VAT applies, it is included in the final order calculation. You remain responsible for any acquisition VAT or other tax reporting required of your business.

Delayed or missing shipments

If a shipment has not arrived within its estimated delivery time, or tracking shows a delivery you have not received, contact us promptly.

For split orders, check whether the remaining products have a separate tracking reference or are still awaiting dispatch.

We will investigate with the relevant fulfilment location and carrier. Where goods are lost or cannot be supplied, we will arrange an appropriate replacement or refund, subject to the circumstances and your applicable rights.

Damaged, incorrect or missing items

Inspect each delivery promptly and report visible damage, incorrect products or shortages utan dröjsmål och inom tre arbetsdagar efter mottagandet av den berörda sändningen.

Where possible, record visible transport damage with the carrier when receiving the parcel.

If a defect could not reasonably have been discovered during the initial inspection, report it promptly after discovery. The 3-business-day period does not apply to genuinely hidden defects.

How to submit a claim

E-post support@ecosupplements.eu with your order number, affected products and quantities, and a description of the issue.

Include photographs of the goods, outer packaging and shipping label, together with batch or date details where relevant and reasonably available.

Keep the affected goods and packaging available for inspection. Do not resell potentially unsafe goods or dispose of them before receiving instructions, unless immediate action is required by law or necessary for safety.

B2B returns and exchanges

Partiordrar är levereras inte på basis av ”försäljning med återlämningsrätt”. Vi erbjuder inte någon allmän 14-dagars ångerrätt, lageromsättning eller automatiska byten av osålda eller överbeställda produkter.

Defective, damaged or incorrect goods are handled through our claims process. Other returns or exchanges require our prior written agreement.

Contact us before sending anything back. We will provide the correct return address and instructions. Our registered company address is not a returns address.

Refunds and replacements

For a justified claim, we will arrange an appropriate remedy, such as replacement, refund or an agreed credit.

Where we are responsible for the issue, we cover reasonable return costs for any return we require.

Refunds are normally made through the original payment method. Store credit is used instead only with your agreement. Payment-provider processing times may affect when funds appear in your account.

If we cancel your complete order before dispatch, we also refund the shipping fee. A partial product refund does not automatically refund the flat shipping fee where the rest of the order is delivered, unless required by the applicable remedy or law.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order.

Before acceptance, you may withdraw your order by notifying us. After acceptance, cancellation requires our agreement or a legal right to cancel.

Once picking, packing or dispatch has started, we may be unable to stop the order.

Eventuella rimliga kostnader som inte kan återkrävas och som föreslås i samband med en överenskommen frivillig avbeställning kommer att förklaras och godkännas av dig. Att vägra ta emot leveransen innebär inte i sig att beställningen avbeställs.