B2B Terms & Conditions

1. Company information

Eco Supplements Wholesale is operated by Eco Supplements EOOD, referred to in these terms as “we”, “us” or “our”. “You” means the business purchasing from us.

• CompanyEco Supplements EOOD (“Eco Supplements Ltd.”)
• UIC207958071
• EU VAT No.BG207958071
• Address14 Antim I Street, 1303 Sofia, Bulgaria
• Emailsupport@ecosupplements.eu

This company address is not a returns address. Please contact us for instructions before returning any goods.

2. Business customers and accounts

Our wholesale platform is for companies, sole traders and other organisations purchasing for business purposes. We do not accept orders for personal or household use through this platform.

Businesses established in the EU must provide a valid EU VAT number. Businesses established outside the EU can order without an EU VAT number, but must provide their company details and, where they have one, their customs number for import.

By placing an order, with or without an account, you confirm that you are acting for a business and have authority to purchase on its behalf. You must provide accurate company, billing, delivery, tax and customs information and keep it up to date.

We may request documents to verify your business or VAT status. We may refuse or suspend wholesale access where information cannot be verified or where there is suspected fraud, non-payment or misuse of the account. This does not remove either party’s obligations under orders already accepted.

An account is optional. Account features such as order history, shipment tracking and order progress, invoice and credit-note downloads, quick reordering, bulk ordering, price lists and quotations are provided to make ordering easier. Tracking and progress information comes from carriers and our fulfilment systems and may be delayed or incomplete. It does not change the agreed delivery terms.

You are responsible for keeping your login details secure and managing access by your staff. Tell us promptly if you suspect unauthorised use.

A wholesale account does not create an agency, exclusive distribution arrangement or official appointment by any brand.

3. Orders, quotations and availability

These terms apply to orders placed through our wholesale platform, to orders placed by paying one of our quotations and to other wholesale orders where we refer to these terms before the order is agreed. Any different terms must be expressly agreed by us in writing.

Terms included in your purchase order do not automatically replace these terms. If you enter your own order reference or purchase order number at checkout, we show it on our invoice for your reference only.

Submitting an order is an offer to purchase. An automated order acknowledgement or payment receipt does not, by itself, mean that we have accepted it. A contract is formed when we expressly confirm acceptance in writing or dispatch the goods, whichever happens first, and covers the items accepted.

Orders are subject to stock availability, business verification and payment checks. Any minimum order value, minimum quantity or case-pack requirement is shown before you submit your order.

Quotations

You can request a quotation instead of paying, for example from your cart or when the delivery charge to your address cannot be calculated at checkout. A quote request is not an order and does not reserve stock.

Our quotation states the products, prices, delivery charge and any other charges, and how long it is valid. Paying the quotation within that period places your order on the quoted terms. The order is then accepted as described above. An unpaid quotation expires at the end of its validity period.

Errors and unavailable items

We may correct stock, pricing or listing errors before accepting an order. If a correction affects your order, we will contact you rather than charge a higher price without your agreement. Payments for orders or items we decline will be refunded.

If an accepted item becomes unavailable, we will contact you to arrange an alternative, a later delivery or a refund for that item. We will not substitute a different brand, flavour, size or materially different product without your agreement. Your applicable rights regarding non-delivery remain unaffected.

4. Prices, VAT and payment

Prices are in EUR and exclude VAT unless stated otherwise. Delivery charges and any other charges payable to us are shown before you submit your order or stated in our quotation. Volume discounts shown at checkout are applied automatically. Prices may change for future orders, but an agreed order price will not change without your consent.

VAT within the EU

VAT is applied according to the rules relevant to the transaction. An order may qualify for an intra-EU VAT exemption only where the legal conditions are met, including any required valid VAT identification and evidence of cross-border movement. A business account alone does not make an order VAT-free.

EU VAT numbers are checked with the European Commission’s VIES system at checkout. If VIES cannot be reached, we may accept an order from a logged-in customer whose VAT number was accepted on a recent paid order, and verify the number once VIES is available. If the number is then found not to be valid, the order may not qualify for the VAT exemption.

You must provide your correct VAT number and any reasonable information needed to support the tax treatment of the order. Where VAT is legally due, we may issue a corrected invoice and collect the amount payable. You remain responsible for any acquisition VAT or other tax reporting required of your business.

Deliveries outside the EU

Goods we deliver to an address outside the EU may be invoiced without EU VAT as an export, where the legal conditions are met. Import VAT, duties and other taxes in the destination country are not included in our prices and are payable by you, as set out in section 5.

Payment

Full cleared payment is required before processing and dispatch unless we have agreed different payment terms in writing. Payments are processed by our payment provider, Mollie. Available payment methods are displayed at checkout or confirmed in our quotation and may depend on your country and order. Bank-transfer payments must include the order or invoice reference.

Where a pay-later or invoice option from a third-party provider, such as Billie, is offered, the provider’s approval and terms also apply, and you may be required to pay the invoice amount to that provider.

We issue invoices and credit notes electronically, in English, once payment has been confirmed. They are available from your order in your account, or from us on request.

Any currency conversion or transfer charges imposed by your bank or payment provider are your responsibility. A payment reversal does not cancel an amount that is properly due under the contract.

5. Shipping, delivery and exports

Orders are shipped from our European fulfilment locations, depending on where stock is available and the delivery destination. We normally aim to dispatch within 1–2 business days after receiving cleared payment and completing any necessary checks, unless a different timeframe is shown or agreed. Dispatch times exclude weekends and public holidays at the dispatch location.

Delivery charges are shown before you submit your order. Within the EU, we charge a flat rate per order. For deliveries outside the EU, the charge is calculated from the weight of your order and the delivery address, or stated in our quotation.

Within the EU, we use carriers such as GLS, Packeta, InPost and other delivery partners, depending on the destination and shipment. Deliveries outside the EU are made with FedEx unless agreed otherwise. Tracking information is provided for each shipment after dispatch.

Estimated transit times after dispatch

• Within the EU: normally 2–8 business days, depending on the dispatch location, carrier and destination.
• Outside the EU: depends on the FedEx service chosen at checkout and the destination.

These are estimates, not guaranteed delivery dates. Remote locations, public holidays, customs clearance and transport disruption may require additional time. Any essential delivery deadline must be agreed by us in writing before order acceptance.

You must provide a complete and accessible delivery address and arrange for someone to receive the goods. Reasonable additional costs caused by an incorrect address, missed collection or unjustified refusal of delivery may be charged to you.

Risk of loss or damage passes to you when the goods are delivered to you or your designated recipient at the agreed delivery location. If you independently appoint a carrier to collect the goods, risk passes when that carrier collects them. This does not remove our responsibility for defects or damage already present at that point.

Ownership passes after both full payment and delivery, to the extent permitted by applicable law. We may split an order into reasonable separate shipments, each with its own tracking, but will not charge additional delivery fees for doing so without your agreement.

Deliveries outside the EU

Unless a quotation states otherwise, deliveries outside the EU are made DAP (Delivered at Place, Incoterms® 2020) at the delivery address. We handle the export formalities and the transport. You act as the importer and are responsible for import clearance and for import duties, import VAT, other local taxes and any fee the carrier charges for paying these on your behalf. These amounts are payable on arrival and are not included in our prices or delivery charges.

If import charges are not paid, or a shipment cannot be cleared for reasons within your responsibility, the carrier may hold or return it. Reasonable resulting costs, including return transport, may be charged to you.

Businesses established outside the EU may only have goods delivered to addresses outside the EU. A delivery to an address in the EU must be ordered by a business with a valid EU VAT number.

Please provide your customs number for import where you have one, such as an EORI number, a Swiss UID, a Norwegian organisation number or a US EIN. Our export invoices state the HS code and country of origin of each product based on the information available to us. The tariff classification applied by your customs authority determines the import duties and may differ. Tell us promptly if you notice an error in these details, where possible before the goods are imported.

You are responsible for meeting the import requirements of your country, as described in section 9.

6. Checking deliveries and claims

Please inspect each delivery promptly. Check the number of parcels, the products and quantities received, packaging condition, seals and any agreed date or batch requirements. If an order is delivered in several shipments, check each shipment when it arrives.

Visible damage, missing items and incorrect goods: notify us without delay and no later than 3 business days after delivery of the affected shipment. Where possible, record visible transport damage with the carrier when receiving the shipment.

Hidden defects: if an issue could not reasonably have been discovered during the initial inspection, notify us without delay after discovering it and within the applicable legal time limits. The 3-business-day delivery window does not apply to genuinely hidden defects.

Send your claim to support@ecosupplements.eu, or use the contact option on your order in your account, including the order number, affected products and quantities, a description of the problem, and photographs or batch details where reasonably available.

Keep the affected goods and relevant packaging available for inspection. Do not resell goods that may be unsafe or non-compliant. Do not return or dispose of them before receiving instructions, unless immediate action is required by law or necessary for safety.

Late notification or missing evidence may affect our ability to investigate and may affect your claim where the law permits. It does not automatically remove rights that cannot legally be excluded.

Where a claim is justified, we will arrange an appropriate remedy, such as replacement, refund or an agreed credit. We will cover reasonable return costs where the return is required because of a defect or error for which we are responsible. Nothing in this process restricts remedies available under mandatory law.

7. Returns and cancellations

Wholesale purchases are not supplied on a sale-or-return basis. We do not offer a general change-of-mind return right, stock rotation or returns for unsold or over-ordered stock. Consumer cooling-off rights do not apply to genuine business purchases.

Returns for defective, damaged or incorrect goods are handled under section 6. Any other return requires our prior written approval, including agreement on the return address, condition of the goods and any charges. Approval of one return does not create an ongoing return entitlement.

Returns from outside the EU must be declared to customs. We will tell you how to send them. Import duties and taxes are charged by your authorities rather than by us; whether they can be reclaimed on a return depends on your local customs rules.

Contact us immediately if you need to change or cancel an order. Before acceptance, you may withdraw it by notifying us. After acceptance, cancellation requires our agreement or a legal right to cancel. Once picking, packing or dispatch has started, we may be unable to stop the order.

If we agree to a voluntary cancellation, any reasonable, non-recoverable costs already incurred specifically for your order will be explained and agreed as part of that cancellation. Refusing delivery does not itself cancel an order.

Refunds are normally returned through the original payment method, and we issue a credit note for each refund. Account credit will only be used instead of a refund where agreed with you.

8. Product information and shelf life

We operate as a wholesale reseller, sourcing products from EU-based suppliers. Products are normally supplied in their original manufacturer packaging, as received from those suppliers.

Images show the product for identification and may show an earlier packaging design. Minor cosmetic changes do not, by themselves, make a product incorrect or defective where its identity, quantity, composition, safety and agreed specifications are unaffected.

Product descriptions may be based on manufacturer or supplier information and may include translations or summaries. Ingredients, allergens, serving information and warnings should be checked against the information for the actual product and batch supplied before resale. If you identify a discrepancy, contact us before relying on or passing on the disputed information.

These checks do not release us from our responsibility to supply goods matching the contract or to provide the food information required for our part of the supply chain.

Shelf life: remaining shelf life varies by product and batch. Any specific date or minimum remaining shelf life stated for an offer or agreed in writing forms part of the order. Otherwise, we do not promise a fixed number of remaining months. This does not reduce our obligation to supply goods of the quality and suitability required by the contract and applicable law.

If you require a particular label language, formulation, batch or minimum shelf life, obtain our written confirmation before placing the order. We do not guarantee your resale rate or that stock will sell before its labelled date.

9. Labelling and local resale requirements

How products are supplied

Product labels and supporting information may be in English or other languages. Ordering from a local-language version of our website does not mean that the physical products will carry labels in that language.

Unless expressly included in an offer or agreed by us in writing, our prices do not include translation, supplementary labels, local product notifications, registrations or other market-specific preparation services.

Your responsibilities as a business buyer

Before ordering, you must check the requirements relevant to receiving and selling the products in your intended market. A product’s availability in our catalogue, or our acceptance of a delivery address, is not confirmation that it may be imported into, or is ready for retail sale in, every country.

For the activities under your control, you are responsible for:

• Checking applicable product, ingredient, dosage and sales restrictions in your market.
• For deliveries outside the EU, meeting your country’s import requirements, such as import permits, registrations or product approvals, before the goods are shipped.
• Completing any business registrations, product notifications or other formalities required of you before the relevant activity takes place.
• Arranging any necessary local-language labels and consumer information before offering or supplying the products to consumers.
• Ensuring that your advertising, online listings and health or nutrition claims comply with the rules applicable to your sales.

You bear the cost of these measures unless we agree otherwise. If a requirement must be fulfilled before shipment or receipt, it must be addressed at that stage rather than left until retail sale.

Any supplementary labelling or changes you make must be accurate and lawful and must not compromise safety or traceability. You are responsible for the information and claims you add.

Where the goods match the agreed B2B specifications and we have fulfilled our own obligations, the need for local-market preparation disclosed in these terms does not, by itself, make the goods defective or create a return right.

Our responsibilities

We remain responsible for the legal requirements applicable to our own activities, including the food information we must provide at the wholesale stage and the export formalities for goods we ship outside the EU. Nothing in these terms permits the supply of unsafe or unlawfully supplied goods or transfers duties that the law places on us.

Please request any essential label or product information before ordering. If information needed for lawful resale is missing or unclear, contact us and do not proceed with the affected resale until the issue is resolved.

10. Storage, traceability and recalls

After delivery, you must store and handle products according to their labelled requirements, protect their packaging and seals, and manage stock dates appropriately.

Maintain records sufficient to identify the products and batches received and the businesses you supply, as required by law. Keep batch numbers, date markings and other traceability information intact.

Notify us immediately of a suspected safety issue, serious product defect or relevant authority notice concerning goods purchased from us. Where required, stop sales, isolate affected stock and cooperate with a withdrawal or recall.

Both parties must meet their own duties to notify authorities and protect customers. You do not need our permission to take action required by law. Any necessary safety action must not be delayed while responsibility for costs is being discussed.

Responsibility for withdrawal or recall costs will be determined by the cause of the issue, the parties’ respective obligations and applicable law. These terms do not automatically assign every recall cost to either party.

11. Responsibility and liability

We are responsible for performing our obligations under the agreed order. You are responsible for your business’s purchasing decisions, import formalities, local-market preparation, storage, advertising and resale activities.

We are not responsible for loss or damage to the extent caused by your incorrect handling or storage, unlawful relabelling, misleading claims, failure to carry out requirements assigned to you, or continued sale after a relevant safety warning. This does not exclude responsibility for defects or other failures attributable to us.

Subject to the exceptions below, we are not liable for lost profits, lost sales, lost business opportunities or indirect or consequential loss arising from an order.

Subject to those same exceptions, our total liability arising from an order is limited to the net invoice value of that order. This limit does not reduce our obligation to refund payments for goods we do not supply or amounts otherwise due following a valid cancellation.

These exclusions and limits do not apply to fraud, intentional misconduct, gross negligence, death or personal injury for which we are legally responsible, mandatory product liability, mandatory rights concerning defective goods, or any other liability that cannot lawfully be excluded or limited.

You must reimburse reasonable, documented losses and third-party claim costs to the extent caused by your breach of the obligations assigned to you under these terms. This does not cover loss caused by our own breach or liability that cannot legally be transferred. We must notify you promptly, take reasonable steps to limit the loss and allow you a reasonable opportunity to participate in handling the claim.

Neither party may recover the same loss twice, and both parties must take reasonable steps to prevent avoidable losses.

12. Events outside our control

Neither party is responsible for a failure or delay to the extent caused by an unforeseeable event outside its reasonable control that it could not reasonably prevent or overcome. Examples may include serious natural events, government restrictions or widespread transport disruption.

The affected party must notify the other promptly and take reasonable steps to reduce the impact and resume performance. An ordinary stock shortage or lack of funds does not automatically qualify.

If such an event prevents delivery for more than 30 calendar days, either party may cancel the affected undelivered part of the order by written notice. Payments for goods not supplied will be refunded. Any earlier cancellation right available under mandatory law remains unaffected.

13. Privacy and communications

We process personal information for account administration, verification, payments, fulfilment, support and legal obligations as described in our Privacy Policy.

To deliver your order, we share the necessary details with our fulfilment partners and carriers and, for deliveries outside the EU, with the customs authorities involved.

We send the emails needed for your order, quotation, payment and delivery, including tracking information. Please keep your business contact details current so that order updates, compliance enquiries and any urgent product notices reach the right person.

Acceptance of these terms is not, by itself, consent to optional marketing. Marketing preferences are handled separately where required.

14. Governing law and disputes

These terms and orders concluded under them are governed by Bulgarian law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Please contact us first about any dispute so that we can try to resolve it directly. This does not prevent either party from taking urgent action or meeting a legal deadline.

The competent courts of Sofia, Bulgaria have exclusive jurisdiction over disputes arising from these terms or an order, except where mandatory law requires otherwise.

This choice of law and jurisdiction does not displace mandatory food-safety, product, customs, tax or other regulatory requirements that apply to either party’s activities.

15. Updates and interpretation

The version of these terms made available and accepted when your order was placed applies to that order. Later updates apply to future orders and do not retrospectively change an existing contract unless both parties agree.

Any specific terms expressly agreed by both parties in writing, including the terms of a quotation you have paid, take priority over conflicting provisions in these general terms.

Translations may be provided for convenience. If there is a difference in interpretation, the English version made available when the contract was concluded prevails to the extent permitted by law.

If a provision is found unenforceable, the remaining provisions continue to apply so far as legally possible. A decision not to enforce a provision on one occasion does not waive it for the future.