Kontakt vores engrosafdeling

Yes. Independent gyms, personal training studios, health stores and other business buyers are welcome to order. There is no application or approval process.

Our wholesale platform is exclusively for business purchases, not personal or household use. Businesses in the EU need a valid EU VAT number at checkout; businesses outside the EU enter their company details. Our minimum order value applies.

No. Wholesale prices are shown on the site, and you can place an order as a guest by entering your business details at checkout.

You may create an account during checkout or register separately. With an account you can track shipments, download invoices, reorder from My products, place bulk orders, download our price list and keep your company details saved.

Minimumsordreværdien er 250 €, ekskl. moms og forsendelse. Your cart and checkout show how far you are from the minimum.

Eventuelle produktspecifikke minimumsmængder eller krav til kasseindpakning vises, inden du afgiver din ordre.

Ja. Ordrer med en varesubtotal over 500 €, ekskl. moms og forsendelse, modtage en 5%-rabat, der fratrækkes automatisk ved kassen.

Grænsen på 500 € vurderes, før denne rabat trækkes fra. Rabatten gælder for varerne, ikke for forsendelsesomkostningerne, og vises inden betaling.

For larger volumes, you can send us a quote request and we will review the prices product by product.

Yes. Add the products to your cart and choose Request a quote on the cart page. You then enter your details at checkout as usual and send the request instead of paying. Use the order notes to tell us about quantities, delivery or anything else you would like us to check.

We usually reply within one business day. Our quote arrives by email with a payment link and is also available in your account if you have one. It is valid for the period stated in it.

If shipping to your address cannot be calculated at checkout, checkout offers a quote request automatically and we include the shipping cost in our reply.

Yes. Under Bulk order in your account, upload a file or paste EAN codes with quantities. We match them against our catalogue and add the products to your cart, and show you anything we could not match.

You can also download our price list, fill in the order quantity column and upload the same file.

Open My products in your account. It lists everything you have ordered before, with when you last ordered it, how many and the current price. Fill in quantities, or fill in your last quantities in one click, and add everything to your cart.

You can also open any previous order and choose Add these products to cart.

Yes. Enter it in Your order reference at checkout. It is printed on your invoice and included in your order emails.

Your invoice is issued once payment is confirmed. With an account, download it from the order in My Account, together with any credit notes. If you ordered as a guest, email us with your order number for a copy.

Invoices show your company name, VAT number and order reference and, where no VAT is charged, the legal basis for the exemption. All invoices and credit notes are issued in English.

Payments are processed securely through Mollie. Card payment is available for all delivery countries. Businesses in the EU can also pay by SEPA bank transfer, and eligible businesses may be offered Billie to pay later by invoice, subject to Billie’s approval and terms.

The methods available for your country and order are displayed at checkout.

Full payment must be confirmed before we process and dispatch your order, unless different arrangements have been agreed in writing. Bank transfers may take additional time to be received and confirmed.

Priserne er ekskl. moms, medmindre andet er angivet. Indtast de korrekte virksomhedsoplysninger og koden VAT number ved kassen, så der kan anvendes den korrekte momsbehandling.

Vare- og tjenesteydelser inden for EU, der opfylder betingelserne, kan faktureres uden moms, hvis alle lovmæssige betingelser er opfyldt. Dette afhænger af den enkelte transaktion, herunder afsendelses- og leveringssteder samt momsverifikation.

En virksomhedskonto eller VAT number alene garanterer ikke momsfri fakturering. Du er fortsat ansvarlig for eventuel indkøbsmoms eller anden indberetning (required) i forbindelse med din virksomhed.

Deliveries outside the EU are invoiced without EU VAT as exports where the conditions are met. Import VAT and duties in your country are paid by you on arrival. See Outside the EU.

EU VAT numbers are checked with the European Commission’s VIES system at checkout. Make sure you enter the number exactly as registered, for example with the country prefix (SE…, DE…, NL…), and that it is registered for intra-EU trade.

If you see “Error communicating with the VAT validation server”, VIES is temporarily unavailable rather than your number being wrong. If you are logged in and your VAT number was accepted on a recent paid order, you can still complete your order, and we check the number again once VIES is back. Otherwise, please try again a little later or email us.

Within the EU, shipping is a fast pris på 9,90 € pr. ordre, ekskl. gældende moms. The fee covers the whole order, not each product or parcel. Vi opkræver ikke ekstra gebyr, når vi opdeler din ordre i flere forsendelser.

For deliveries outside the EU, FedEx shipping is calculated at checkout from the weight of your order and your address. See Outside the EU.

Orders may be dispatched from different European fulfilment locations, such as our warehouses in the Czech Republic and Poland, depending on where the products are stocked and the delivery destination.

Within the EU, we select a suitable carrier for each shipment, such as GLS, Packeta, InPost or another delivery partner. Deliveries outside the EU are sent with FedEx.

Der gives ingen garanti for et bestemt lager, transportfirma eller ekspresfirma, medmindre dette er aftalt, inden vi accepterer din ordre.

Varer i samme ordre kan være på lager på forskellige lokationer. Vi kan derfor sende dem i separate pakker, som kan ankomme på forskellige dage og med forskellige transportører.

Shipping boxes and outer packaging may also vary. Each parcel has its own tracking number.

You do not need to place separate orders, and within the EU your total shipping fee remains 9,90 €, ekskl. gældende moms.

Each shipment gets a tracking number after dispatch. With an account, open the order in My Account to see every shipment, numbered “1 of 2”, “2 of 2” and so on when there are several, each with a link to the carrier’s tracking page.

The order also shows where it is: received, being processed, packed, shipped or delivered. Tracking details may also be sent to you by email.

If you ordered as a guest, email us with your order number and we will send you the tracking details.

Vi bestræber os normalt på at afsende inden for 1–2 arbejdsdage efter modtagelse af bekræftet betaling og gennemførelse af eventuelle nødvendige kontroller, medmindre der er angivet eller aftalt en anden tidsramme.

Within the EU, estimated transit time is 2–8 hverdage efter afsendelse, depending on the dispatch location, carrier and destination. For split orders, each shipment has its own dispatch and delivery timeline. Outside the EU, transit time depends on the FedEx service you choose and the destination.

These are estimates, not guaranteed delivery dates. Remote destinations, public holidays, customs clearance and transport disruption may require additional time. Contact us before ordering if you have an essential delivery deadline.

De tilgængelige leveringsdestinationer og -muligheder vises ved kassen. Levering til afhentningssted er kun mulig, hvor dette tilbydes eller er bekræftet separat.

Angiv venligst det korrekte firmanavn, adresse og kontaktnummer, og sørg for, at der er nogen til stede, der kan modtage varerne.

Reasonable additional costs caused by an incorrect address, missed collection or unjustified refusal may be charged to you. These are separate from the normal shipping fee and are not charges for split shipments.

First, check your shipment updates. Other products may have a separate tracking number or may still be awaiting dispatch. With an account, every shipment is listed on the order in My Account.

If a shipment has passed its estimated delivery time, tracking shows a delivery you have not received, or you cannot locate the remaining items, contact us with your order number and any relevant tracking details.

Vi vil undersøge sagen sammen med leveringsstedet og transportøren. Hvis varerne går tabt eller ikke kan leveres, sørger vi for en passende erstatning eller refusion, afhængigt af omstændighederne og dine gældende rettigheder.

Vent ikke på, at resten af din ordre ankommer, før du anmelder skader, en forkert vare eller manglende varer i en pakke, du allerede har modtaget.

Yes. We supply businesses outside the EU, for example in the UK, Switzerland, Norway and the USA. Orders are shipped with FedEx, and the shipping cost is calculated at checkout so you can pay straight away.

If shipping to your address cannot be calculated automatically, checkout offers a quote request instead. We reply with the total including shipping, and you pay by card using the link in our email.

At checkout you can choose FedEx International Economy, or FedEx Regional Economy where that is the economy service for your country, and the faster FedEx International Priority.

The price is based on the weight of your order and your delivery address. It includes freight, fuel surcharge, any remote-area surcharge, and the packing and handling of your shipment.

You do. International orders are delivered on DAP (Delivered at Place) terms: import duties, import VAT and other taxes in your country are paid on arrival, together with any clearance fee the carrier charges for paying them on your behalf.

These charges are set by your authorities and the carrier and are not included in our prices or the shipping cost. Please check the expected import costs with your customs authority or broker before ordering.

No. Businesses outside the EU, including in the UK, Switzerland and Norway, can order without an EU VAT number. Enter your company details at checkout.

Goods delivered outside the EU are invoiced without EU VAT as an export, where the conditions are met.

At checkout, enter your customs number for import if you have one: your EORI number in the UK, your UID (CHE-…) in Switzerland, your organisation number in Norway or your EIN in the USA. It is saved to your account for your next order.

Your invoice works as the commercial invoice for customs. It shows the HS code and country of origin of each product, your customs number and our EORI number, which helps the carrier clear your shipment without delay.

No. Orders from businesses outside the EU must be delivered to an address outside the EU. A delivery to an EU address must be ordered by a business with a valid EU VAT number.

You do, as the importer. Before ordering, check what your country requires to import and resell the products, such as import registrations, permits, product notifications or local labelling.

A product appearing in our catalogue is not confirmation that it may be imported into every country. If you are unsure about a product, contact us before ordering.

Kontroller hver levering straks. Anmeld synlige skader, forkerte varer eller mangler straks og senest inden for 3 arbejdsdage efter modtagelsen af den pågældende forsendelse.

E-mail support@ecosupplements.eu or use the Contact button on your order in My Account. Include your order number, the affected products and quantities, and a description of the issue, with photographs of the goods, packaging and shipping label, plus batch or date details where relevant and reasonably available.

Hvis det er muligt, skal synlige transportskader registreres sammen med transportøren ved leveringen. Opbevar de berørte varer og emballagen til kontrol.

Hvis en mangel ikke med rimelighed kunne have været opdaget under den indledende inspektion, skal den indberettes straks efter opdagelsen. Fristen på 3 arbejdsdage gælder ikke for reelt skjulte mangler.

Videresælg ikke varer, der potentielt kan udgøre en sikkerhedsrisiko. Returner eller bortskaf ikke de berørte varer, før du har modtaget nærmere instrukser, medmindre loven kræver øjeblikkelig handling, eller det er nødvendigt af sikkerhedsmæssige årsager. Intet i denne procedure udelukker lovbestemte rettigheder.

Engrosordrer er leveres ikke på basis af »salg med returret«. Vi tilbyder ikke en generel 14-dages returret ved fortrydelse, lagerrotation eller automatisk ombytning af usolgte eller overbestilte varer.

Varer, der er defekte, beskadigede eller forkerte, håndteres via vores reklamationsprocedure. Alle andre returneringer eller ombytninger kræver vores forudgående skriftlige godkendelse.

Always contact us before sending goods back. We will confirm the correct return address and instructions. Returns from outside the EU must be declared to customs, so we will also tell you how to send them.

Hvis en reklamation er berettiget, sørger vi for en passende afhjælpning, f.eks. ombytning, refusion eller en aftalt kredit. Hvis vi er ansvarlige for problemet, dækker vi rimelige returomkostninger for enhver returnering, vi måtte kræve.

Refunds are normally made through the original payment method, and you receive a credit note for each refund. Store credit is used instead only with your agreement. Your bank or payment provider may require additional processing time.

If we cancel the entire order before dispatch, we also refund the shipping fee. A partial product refund does not automatically refund the shipping fee where the rest of the order is delivered, unless required by the applicable remedy or law.

Kontakt os straks med dit ordrenummer og den ændring, du ønsker. Inden ordren er bekræftet, kan du fortryde din bestilling ved at give os besked.

Efter ordrebekræftelsen kræver en annullering vores samtykke eller en lovbestemt ret til at annullere. Når plukning, pakning eller afsendelse er påbegyndt, kan vi muligvis ikke standse ordren.

Eventuelle rimelige, ikke-refunderbare omkostninger i forbindelse med en aftalt frivillig annullering vil blive forklaret og aftalt med dig. At afvise leveringen betyder ikke i sig selv, at en ordre annulleres.

Ikke nødvendigvis. Produkterne leveres normalt i producentens originale emballage, og etiketter samt detaljerede produktoplysninger kan være i Engelsk eller andre sprog.

At en hjemmeside er oversat, betyder ikke, at de fysiske produkter vil være forsynet med etiketter på det pågældende sprog. Oversættelse, supplerende etiketter og markedsspecifik tilpasning er ikke inkluderet, medmindre dette udtrykkeligt er aftalt skriftligt.

Hvis du har brug for et bestemt sprog på etiketten, skal du indhente vores skriftlige bekræftelse, inden du afgiver din bestilling.

Before ordering, check the requirements for receiving and reselling the products in your intended market, including your country’s import requirements if you are outside the EU. For the activities under your control, you are responsible for required registrations, product notifications, local-language labelling and compliant advertising.

Disse krav skal være opfyldt, inden den pågældende aktivitet finder sted. Et krav, der gælder før afsendelse eller modtagelse, kan ikke udskydes til det tidspunkt, hvor varen sælges i detailhandlen.

Vi er fortsat ansvarlige for de krav, der gælder for vores egne engrosaktiviteter, herunder de fødevareoplysninger, vi skal fremlægge. At et produkt er opført i kataloget, er ikke ensbetydende med, at det er klar til detailsalg i alle lande.

Se vores B2B-vilkår og betingelser med henblik på en fuldstændig fordeling af ansvarsområderne.

Yes. Contact us before ordering with your requirements, or add them to a quote request. Remaining shelf life and other product details may vary by product and batch.

Eventuelle specifikke krav til mærkning, sammensætning, batch eller mindste resterende holdbarhed skal bekræftes skriftligt af os for at indgå som en del af ordren.

Medmindre andet fremgår af et tilbud eller er aftalt skriftligt, giver vi ingen garanti for et bestemt antal resterende måneder. Vores forpligtelser vedrørende produktets kvalitet og egnethed gælder fortsat.

Bestillinger afhænger af, om varerne er på lager. Hvis en vare ikke kan leveres, vil vi kontakte dig angående et alternativ, en senere levering eller en tilbagebetaling, alt efter hvad der er relevant.

Vi vil ikke udskifte det med et produkt af et andet mærke, en anden smag, en anden størrelse eller et væsentligt anderledes produkt uden dit samtykke.

Yes. Wholesale prices are shown on the site for everyone. Customers with an account can also download our full price list under Downloads in My Account: an Excel file with EAN, brand, name, price excluding VAT and stock, updated daily.

If you cannot find it in your account, or need a list for particular brands or categories, email support@ecosupplements.eu. Prices and stock may change, so check the details when placing your order.

Ikke i øjeblikket. Vi fokuserer på engrosdistribution af etablerede mærker.

Our daily-updated price list is often enough to import products, prices and stock into your own system. For anything more, email us with the platform you use and the integration you need. Our team will review your request and explain the options available.

Specifikke integrationer, datafeeds eller tilpassede tjenester er ikke automatisk inkluderet og skal bekræftes separat.